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PASSENGER INFORMATION
All the information you need about flying with us is right here,
from travelling with children to travelling with animals; from
baggage allowances to tax free allowances.
PASSENGER NAME CORRECTION POLICY
For security reasons it is absolutely essential that the name on your booking, ticket and passport are exactly the same.
If not, you will be unable to board the flight. This also applies to marriage or maiden names; we can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. Your booking and ticket must reflect your first and last names only. Middle names are not required. If a mistake has been made, you can amend the name on your booking and ticket to reflect the correct spelling in your passport, up to 2 hours before the flight is due to depart. However you cannot transfer the ticket to another person. To amend the name on your ticket please contact your travel agent, tour operator or our contact centre. There will be a charge of £30 to amend each name. WINTER SCHEDULE CHANGES:
A small number of flights on certain dates will not be operating due to lower, out of season demand. We are in the process of contacting passengers or their travel agents who have already made bookings to advise them of the alternative arrangements. We are very sorry for any inconvenience this situation may cause.
BAGGAGE
Will your suitcase fit on the plane?
What if your bags weigh more than your allowance? Should you insure your baggage? Discover the answers to all of your questions about baggage here NEW INFANT/CHILD SEAT ONBOARD
Whether you're travelling with new born babies, toddlers or a young children, we'll make their flight just as comfortable as yours.
- Skycot & new Infant/Child seat. - Kid's entertainment. UNACCOMPANIED CHILDREN
LOST PROPERTY
If you think you have left something behind on one of our planes you can check if it has been found by e-mailing or calling the Lost property department of the airport you arrived into using the addresses or numbers listed on the next page.
Lost Property AIRPORT CHECK IN
Our check in facilities close 60 minutes prior to the scheduled departure times of our flights. If you fail to complete check in procedures by this time you will not be able to travel. We suggest you check in two and a half hours prior to your flight to allow for security and check in queues.
Find out where our check in facilities are located USE OF PEDS ONBOARD
Some personal electronic devices haven't been allowed in the past as they may disrupt navigation systems. Well now there's been a change, as some manufacturers have started fitting their products with a flight safe option.
More information on PED use onboard. CONNECTING FLIGHTS
Passengers who have booked connecting flights that appear on the same ticket can be through checked with their baggage to their final destination.
Full information on requirements for connecting flights IRIS
Fed up with queuing at immigration? What if you could register the Iris of your eye and go through the unmanned barriers avoiding the queue's? Too good to be true? Take a further look.
UPGRADE YOUR SEATS
If you have already booked your flight, there are many ways for you to upgrade your seat to Premium Economy or Upper Class.
Upgrade your seat. ONLINE CHECK IN
Online Check In allows you to check in for your flight on our website in a matter of minutes. Simply check in online between 24 hours and 2 hours prior to your flight time.
For more details visit our Online Check In section HEALTH & VISA INFORMATION
INFLIGHT HEALTH
How can you avoid jet lag?
Should you let Virgin Atlantic know about your nut allergy before flying? Can you still fly when you're six months pregnant? Find the answers to any inflight health concerns here PASSENGER MOBILITY
Need assistance getting to the departure gate?
Does Virgin Atlantic provide a Braille safety card for the visually impaired? Discover our special assistance services RETAIL THERAPY PRE ORDER SERVICE
Take the hassle out of in-flight shopping and order before you fly. Spend over £60 and you'll get a free gift, and if you are a Flying Club member, you'll earn extra points.
Find out more about our retail therapy pre order service 
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YOUR SHORTCUTS      
NEW T3 WEBSITEFeaturing essential airport information, check in demos, passenger interviews and lots more. Experience our cutting edge, ultra-efficient terminal before you get to the airport |