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CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE
We've split our Conditions of Carriage into sections to make it easier to use, simply click the most relevant link below to get started (please note, the Conditions of Carriage will appear below these links).
Most recent revision: Revision 18, 01 March 2010. Article 1 - What Particular Expressions Mean in these Conditions Article 2 - Applicability Article 3 - Tickets Article 4 - Fares, Taxes, Fees and Charges Article 5 - Reservations Article 6 - Check-In and Boarding Article 7 - Refusal and Limitation of Carriage Article 8 - Baggage Article 9 - Schedules, Delays, Cancellation of Flights and Denied Boarding Article 10 - Refunds Article 11 - Unacceptable Conduct Aboard Aircraft Article 12 - Arrangements for Additional Services Article 13 - Administrative Formalities Article 14 - Successive Carriers & Codeshare Services Article 15 - Liability for Damage Article 16 - Time Limits for Baggage Claims, Processing of Baggage Claims, and Time Limits for all Actions for Damages Article 17 - Other Conditions Article 18 - Interpretation ARTICLE 13 ADMINISTRATIVE FORMALITIES
13.1 General
13.1.1 You are responsible for obtaining all required passports, travel documents, visas, health certificates and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit. 13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions. 13.2 Travel documents Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order. 13.3 Refusal of entry If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the government concerned and for the cost of transporting you from that country. In such circumstances, the fare collected for carriage to the point of refusal or denied entry will not be refunded by us. 13.4 Passenger responsible for fines, detention costs, etc. If we are required to pay any fine or penalty or detention costs or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your ticket, or any of your funds in our possession. 13.5 Customs inspection If required, you shall attend inspection of your Baggage by customs or other government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement. 13.6 Security inspection You shall submit to any security checks by governments, airport officials, Carriers or by us. 
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